COVID-19 POLICY

We understand that many of our customers (older individuals with underlying health issues) are exactly the population most at risk from COVID-19, and therefore we have an obligation to be extra diligent in being careful to not transmit this virus.

We also understand we provide essential services to support our customers with disabilities that cannot be simply put on hold until this pandemic has subsided.

Therefore, we will continue to operate in order to provide essential accessibility equipment and services only, but will follow the below procedures:

1. Any of our staff who may have any of the symptoms associated with this virus (such as: fever, cough, shortness of breath) will not be working or in contact with any other member of our team.
2. Any of our staff who to their knowledge have come in contact with someone who has, or they believe may have, COVID -19 will similarly not be working or in contact with any other member of our team.
3. At this time, we will avoid all nonessential visits (such as: annual maintenance) and to the extent possible will try to walk through and resolve service issues on the phone (at no charge). In addition, we will not be installing any non-essential products and will not be on any new elevator installation projects unless they are deemed medically necessary for the health and well-being of the client.
4. All our staff will use a hand sanitizer or disinfect prior to entering and again on leaving any customer home.
5. All our staff will use a disinfectant on the demo products and tools they typically bring into a customer home.
6. Our staff will avoid shaking a customer’s hand and will try to maintain social distancing to the degree possible.
7. Our staff will try to contact as little in the customer’s home as possible and will ask the customer to contact as little as possible of what we bring into the home.
8. We will use disinfectant on the surfaces of any stairlift we have installed or serviced.
9. We also request that any customer tell us if any member of their household have COVID-19 symptoms or has been in contact with someone who has COVID-19
10. We suggest any family with a particularly vulnerable member of their household keep that member away from any visitor to their home (including us) and the other household members wash their hands after any visitor (including us) have left.

Our first objective is the safety of our customer and our own staff but despite the above it is impossible for anyone to guarantee not transmitting this virus. It is ultimately the customer’s decision if they want visitors to their home during this period.

Limited Contact Process

To those who prefer we are offering a:   “virtual sales call” (no visit) and  “no family contact” installation process.

Details of how this process works:

“VIRTUAL SALES CALL” (NO VISIT)

1. The customer takes photos of each flight of the stairway, the upper and lower landing areas and any adjacent hallways, doorways, or obstructions.
2. Customer emails us the photo OR describes the stairway to us and we will email you a diagram to verify.
3. We discuss all the options and give you a firm price for your preferred option.
4. We will mail or email you the proposal, brochure, links to videos, warranty information etc.
5. We will discuss this with you and any other family members.
6. If you elect to proceed we can handle all paperwork and payments via phone and email so we can order your equipment.
7. For a custom curved lift, we will need to come and measure – but you do not need to be present.

Our guarantee:  If the installer determines that something was missed in the photos and we cannot install the lift we will make it right or you will receive a full refund if we are unable to correct the situation.

“NO FAMILY CONTACT” INSTALLATION PROCESS

1. We call you when we are at your front door.
2. You unlock the door, but you do not need to further greet the installer or be present for the installation. You can go to another part of the home.
3. We will do an exact stairway measurement, cut any rail outside, and install the lift.
4. After it is installed, we will clean up the area, wipe the lift with disinfectant, and we will call you to say we are leaving. We will leave an operating manual.
5. Final payment can be left with the installers or done over the phone.
6. We will also walk you through usage instructions and any questions you may have over the phone or via video call.